Guide to Dispatch & Delivery of Your Order

When will my order be shipped?

We can advise that Swisse online orders are shipped within two business days. However, please be advised that there may be delays during peak sales and promotional periods. 

How long will it take to receive my order? 

Shipping within Australia is generally carried by Australia Post, though we may opt to use an alternate service where necessary. Delivery time will vary based on your location and the current workload within Australia Post. Unfortunately, this means we are unable to advise on delivery time frames. 

How do I track my order? 

You will be able to view your order tracking number in the My Orders section of your account – this tracking number can be used for shipping status enquiries.

How do I cancel my order?

We wish to advise that unfortunately, we are unable to cancel orders due to change of mind as per our 'Returns and Refunds’ policy: https://swisse.com.au/shipping-returns-information. However, if you would like to speak with one of our team regarding your order, please visit https://swisse.com.au/contact-us.

Somethings wrong with my order? 

Our friendly Customer Care Practitioner Team are always happy to assist you with an order challenge. Please visit https://swisse.com.au/contact-us to speak with our team to resolve your challenge. 

Where can I view the Shipping Terms and Conditions? 

You may like to view our 'Shipping Terms and Conditions' by clicking the following link: https://swisse.com.au/shipping-returns-information.