Guide to Authenticating Your Swisse Product

We really care about the experience of our customers. That's why we want to make sure you're getting the real deal with authentic Swisse products.

To ensure Swisse customers can be confident that the products they are buying are genuine and made to our high-quality standards, Swisse packaging includes technology that allows customers to check the authenticity of their Swisse Product via a quick scan of a QR code on the back of the product label.  

How do I scan the QR code?

Simply locate the QR code on the back of the label. Using your mobile phone’s camera, hover over the QR code and a link should appear on your screen. Once you press this link, follow the prompts on screen to confirm the authenticity of your Swisse product.

Where can I find the authenticity code?

The authenticity code is located in the silver scratch panel below the QR code. Simply scratch to reveal the code.

What if my Swisse product does not have a QR code?

Swisse started using anti-counterfeiting packaging technology in 2018. Since then, as and when Swisse packaging is refreshed, the product labels have been updated to include the QR code and authenticity code. Therefore, there may still be some Swisse products that don’t have a QR code.

If your product does not have a QR code on the label, please contact our friendly customer care practitioner team for assistance – Contact Us.

What are the official Swisse authentication websites?

The official Swisse Authentication websites are hhsys.com.cn and swisse.com.  

What if a Swisse product label looks different to what I am used to?

Our packaging has recently been updated, however there are still products with the old packaging available in the market. There can be variation between products in different countries due to different rules and regulations.

I'm still uncertain of the authenticity of my product, what should I do?

If you are still uncertain about the authenticity of your Swisse product, please Contact Us and our friendly customer care practitioner team will be happy to assist you.